Monday 3rd March, 2014
9:00am to 4:00pm
In this full-day workshop, you will learn how to analyze and influence any system. (There's no such thing as "control"!) We will take a sociotechnical view of systems that draws on lean thinking, cybernetics, complex adaptive systems, and human factors. Using these perspectives, we will look at how systems work, how you can optimize them, and the many ways they can fail.
During this workshop, you will be asked to stretch your thinking into one or more new paradigms to understand how the same dynamics can sometimes create inertia and other times create radically nonlinear change.
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