Service Automation und Online Customer Support – Selbstbedienung über alle Kommunikationskanäle

A session at Social Customer Support D-A-CH 2014

Monday 24th November, 2014

10:00am to 10:45am

• Online Customer Support bei eBay – Strategische Ziele, KPIs, Organisation
• Online Kundenbetreuungssysteme bei eBay
• Genaue Issue Identification & schnelle Resolution durch die Echtzeitauswertung von Kundeninput
& Kundendaten

Ralf Graf
Head of Global Site User Assistance

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Ralf Graf

Head of Self Service bei eBay Inc bio from LinkedIn

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Time 10:00am10:45am CET

Date Mon 24th November 2014

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