Currently in read only mode, sorry about that, please try again in a few hours.
Join us in London for two fascinating days of social customer service insights. An all-day conference followed by an intensive workshop.
Topics we’ll be exploring include:
Defining your Social Customer Service Strategy
Creating a Multi-channel Social Service Strategy
Integrating Social Media into the Contact Centre
Facebook for Customer Service
Providing Customer Care on Twitter
Customer Service on Niche Social Networks
How to Identify, Motivate and Reward Advocates
Agents or Community Managers?
Metrics for Success in Social Customer Service.
Creating a Successful Peer-to-peer Support Community