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Social Customer Service Summit 2014

The essential social customer service event of the year

13 14 May 2014

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Join us in London for two fascinating days of social customer service insights. An all-day conference followed by an intensive workshop.

Topics we’ll be exploring include:

Defining your Social Customer Service Strategy
Creating a Multi-channel Social Service Strategy
Integrating Social Media into the Contact Centre
Facebook for Customer Service
Providing Customer Care on Twitter
Customer Service on Niche Social Networks
How to Identify, Motivate and Reward Advocates
Agents or Community Managers?
Metrics for Success in Social Customer Service.
Creating a Successful Peer-to-peer Support Community

9 speakers

  • Carolyn Blunt Founder, Real Results Training
  • Luke Brynley-Jones @lbrynleyjones Founder, Our Social Times
  • Rod Sheriff Executive Director of Customer Services, Truphone
  • Frank Eliason @FrankEliason Live from New York - SVP Social Media, Citibank
  • Jemima Gibbons @JemimaG
  • Maria McCann Group Head of Customer, Aurora

Conference Day 1 from 9:30am to 5pm Tuesday 13th May 2014

Workshop Day 2 from 9:30am to 5pm Wednesday 14th May 2014

8 known attendees

  • Sian Townsend
  • Ronan Gillen
  • Martin Hill-Wilson
  • Delfin Vassallo
  • Luke Brynley-Jones
  • Frank Eliason
  • Jemima Gibbons

2 people tracking this event

  • Vanissa Wanick
  • Fred Zimny

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