Service Design in Government

The UK's event for Service Design for the Public Sector

19 20 May 2014

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A new, practical event for the service design community working in or with Government.

Our event programme had 25+ practically-focussed Service Design sessions from some of the best speakers in Government.

We were very pleased to welcome our keynote speakers:

Sarah Drummond (@rufflemuffin) of We are Snook and myPolice.

Leisa Reichelt (@leisa), Head of User Research at the Government Digital Service (@gdsteam).

Ben Terrett (@benterrett), Head of Design at the Government Digital Service (@gdsteam).

Tickets were available for 1 day or for the whole event. Government employees or those contracted to government as their sole source of income saved 20% using a set promotional code. We will offer something similar in 2015.

We are always looking for event sponsors to enhance the experience our participants enjoy at this great conference.

30 speakers

  • Sarah Drummond (@rufflemuffin) @rufflemuffin SD in Gov keynote speaker. Co-founder and Director of Design at Snook.
  • Leisa Reichelt (@leisa) @leisa SD in Gov keynote speaker. Head of User Research at Government Digital Service.
  • Ben Terrett (@benterrett) @benterrett SD in Gov keynote speaker. Head of Design, Government Digital Service.
  • Manuela Aguirre @ManuelaAguirreU PhD Fellow in Designing for Public Services (The Oslo School of Architecture and Design)
  • Marc Garcia Fortuny @marculondio Marc Garcia is a design thinker with a background in visual design and digital strategy.
  • WeQuestionOurProject @wequestion Action driven service innovation
  • Sebastian Nause-Blueml @SebsNB Service Design Student at the Royal College of Art - Facilitating Sustainability, Flow & Happiness
  • Richard Rutter @clagnut User experience designer & web typography evangelist. Co-founder @Fontdeck & @Clearleft.
  • Samantha Fanning @sjfanning Interested in digital, local gov and/or whiskey.
  • Itziar Pobes Gamarra Service designer with background in UX and design for sustainability.
  • Alberta Soranzo @albertatrebla Director of UX at @wearefriday
  • Joel Bailey @joelbaileyuk Director of Service Design at Capita. Stop designing chairs. Design better services.
  • Jon Fisher @ergonjon UX / IA / SD bloke in Bristol.
  • Brian Hodgson @brian_hodg Maybe I'm a user researcher?
  • Hilary Brownlie @hb_stylo Designer of things
  • Caroline Jarrett @cjforms UX, usability, forms, surveys, content strategy, writing for the web, designing for people who do not read easily.
  • Carrie Bishop @carriebish Queen of Nerd and director at @FutureGov (including @simplco, @patchworkHQ and @Casserole_Club)
  • Emma Gasson @emmagasson Social design and innovation. Find me mainly @FutureGov
  • Hua Zhang 张画 @organconfu Connected my dots from marketing, media, photojournalism and graphic design in UX. Currently working as UX Designer at Viadeo Group.
  • Clara Teoh @claragt UX professional. Aussie in the UK.
  • Ellie Runcie @EllieRunice Director of Future Programmes at @DesignCouncil.
  • Tim Hurles Creative Director at we are experience
  • Paul Gibbins Associate User Experience Director at we are experience
  • Ben Reason @breasy Founder live|work - Service Design & Innovation

Coverage of Service Design in Government

6 sessions

Day 1 Monday 19th May 2014

Day 2 Tuesday 20th May 2014


England England / London

Chadwick Court, London, SE1 8DJ

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62 known attendees

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  • Michele Ide-Smith
  • Mark Dalgarno
  • Leisa Reichelt
  • Cara Hanman
  • Ben Terrett
  • Jacqui Davidson
  • Manuela Aguirre
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5 slide decks

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