Moving from user-centred thinking to system thinking

A session at Syncherts: User Experience talks

User-centred thinking has done the design community proud. However, whilst its laser beam focus on the user is an undoubted strength, it does sometimes mean that the wider user eco-system is not always considered. I’m going to introduce system thinking (also known as service design). System thinking is a way to not only consider the user but the wider system in which a user interacts with a service or product. Think of it as user-centred design 2.0!

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Neil Turner

Experienced UX designer & researcher

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Date Thu 7th August 2014

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