the small things, they matter a lot™. e2e service design director at @lbgdigi. lowercase intentional. usual disclaimers apply.
Consulting Partner - Wipro Digital bio from Twitter
Anna Dahlström is the founder of the product studio @byflock and also behind @UXFika
Antonno combines a background in product design (MSc Strategic Product Design) with experience in consumer and market research, focusing the last few years especially on mobile services around communication, payments and media.
User Experience Practitioner. Accessibility Chair at @uxpauk. Interested in all aspects of User Experience and Inclusive Design bio from Twitter
Cathy Dalton has just completed her doctoral studies at Cork School of Architecture.
User Experience Director bio from LinkedIn
Global Design Director ustwo
oe Macleod has been working in the mobile design space since 1998 and has been involved in a pretty diverse range of projects. At Nokia he developed some of the most streamlined packaging in the world, he created a hack team to disrupt the corporate drone of powerpoint, produced mobile services for pregnant women in Africa and pioneered lighting behaviour for millions of phones. For the last four years he has been helping to build the amazing design team at ustwo, with over 100 people in London and around 180 globally, and successfully building education initiatives on the back of the IncludeDesign campaign which launched in 2013. He has been researching Closure Experiences and there impact on industry for over 15 years.
User experience research and design at Usable Insights and Government Digital Service
Director Hassell Inclusion
Professor Jonathan Hassell is a thought leader in inclusion, with 10 years experience of embedding accessibility within digital production teams, and sharing best practice at international conferences.
He is the lead author of BS 8878 – the British Standards on embedding accessibility within organisations’ business-as-usual processes – and chairs its drafting committee, IST/45.
He is the Former Head of Usability & Accessibility, BBC Future Media where he combined usability and accessibility disciplines to support user-centred-design across web, mobile and IPTV.
He has won awards for product managing: the accessibility features of BBC iPlayer, the personalisation tool MyDisplay, and the accessibility information site My Web, My Way.
Through ‘Hassell Inclusion’ he sets best-practice international standards, provides inclusion research, training and consultancy to organisations worldwide, and leads innovation projects to make inclusion easier and cheaper to implement.
Head of Service and Experience Design Tribal DDB
Jonathan combines 18 years experience of digital customer experience, brand strategy with user experience. He has been lead within a number of high profile agencies and consultancies including Accenture, LBI and Fortune Cookie for a range of high profile clients including Asda, BT, UEFA and National Rail. He is analytical, strategic and creative with a full understanding of the user-centred design process for global projects. Jonathan most recently led engagements with KPN, Argos, RBS and Vodafone. Jonathan holds a 1st BA(Hons) Interactive Systems Design from Staffordshire University and holds awards from Creative Review to Gartner for his work. He currently leads the Service and UX team at Tribal, part of DDB.
Hitchhiker on the experience design highway
Session: What does UCD have to do with urban planning?
This presentation will discuss the relationship between urban planners and people who occupy urban spaces. It will showcase various user centred design techniques, which can be used by urban planners to engage communities in the regeneration of their own neighbourhoods.
Country-living gastrophile, co-founder of @Hactaris, and @supercarers CDO. bio from Twitter
Julian is CEO at Tobias & Tobias
Global Customer Experience Director
Karl Smith is a founding director of UCD UK the not for profit organisation that creates and runs the UCD conferences. He is currently involved in a new business start up for Wipro Digital as the global director of Experience Consultancy and UCD Innovation defining the business propositions, presenting to clients and supporting and leading RFP’s. He has expertise in enterprise architecture, database systems, business process reengineering, user experience and user centred design and operates at a executive level delivering omni-channel solutions, channel management, program management, senior recruitment and effective project teams.
Karl Smith was the Global Head of Mobility User Experience at Accenture (and UK/I Enterprise User Experience), before joining Wipro Technologies and now Wipro Digital, he has also worked with Sapient, Nitro Group (UX and concepts for award winning company site and Drambuie Pursuit), WCRS, Collective London, IRIS Worldwide, Deutsche Bank, Oxfam GB, Oxford University Press, Pearson Publishing, Tesco Bank and has taken the lead role on major projects like the UK National Census and a bespoke T+1 trading risk management system for the Royal Bank of Scotland.
Karl Smith lives near Edinburgh, Scotland and works in The City of London with directors, stakeholders and customers of multi-national enterprises across all verticals and technology stacks whose focus is on new concepts and capabilities that drive customer engagement, interaction and retention. These are underwritten with tailored blue sky work and project planning fitting to tight timescales, strategically correct, fully featured, useable, governable, scalable, efficient, end to end processes, applications, integrations and software systems.
Personal Site http://karl-smith.com/
Head of Research, Global User Experience bio from LinkedIn
Indolent Somnambulist Views are mine and mine alone, etc. bio from Twitter
Consultant, Accenture bio from LinkedIn
Product Director & Creative Strategist
Mel McVeigh, Product Director & Creative Strategist – Opposite Days
Mel is partner and creative strategist at Opposite Days, a London based digital consultancy helping companies create great customer experiences and navigating digital transformation. She works closely with clients to develop digital capabilities and implement successful and sustainable organisational change programs.
She is a co-director of SheSaysUK - the UK's leading network for women in creative and media industries.
Prior to this Melissa was a commercial photographer specialising in editorial and narrative based photography.
Michael has worked as interaction designer and frontend engineer for 22 years.
Head of Experience at POSSIBLE bio from LinkedIn
Consultant Patrick W. Jordan Ltd.
Pat Jordan is a consultant to many of the world’s most successful companies and to the third sector (charities and voluntary organisations). He was an advisor to the UK government from 2000 until 2010.
Director of Human Centred Design, @NexusCX
UX interests: multi-channel, mobile, financial, open source Other: cooking, travel, London, fixing up my flat bio from Twitter