Designing for Change

A session at UXLx: User Experience Lisbon 2014

Wednesday 4th June, 2014

9:00am to 12:30pm (LMT)

Have you heard this in your organization?

“Users hate change”

Usually it’s right before a major release, prepping for the coming storm, or right after a release when the customer service is screaming about all the screaming they are hearing. Or perhaps you are struggling to move customers off an old solution to a new one you’ve come up with, but adoption just won’t happen. Users can’t hate change. If users hated change, Google would have failed, and we’d be happy with Altavista. Facebook would have failed, because Friendster was enough. Paypal would have failed, because, you know, credit cards.

There is a right way and a wrong way to introduce change to your userbase, and sadly the bully-tactics of facebook and Apple have become the norm. But if you are a small company, you can’t afford to impose change sloppily on your userbase. You need to get it right.

In this workshop we will cover:

The psychology of change, and why users resist it
Change strategies: band-aid removal systems
Messaging change to emphasize value
Onboarding users to a changed experience
The power of progress to internalize value
Design for change
This workshop will be highly interactive, with exercises and discussions so we can focus on your goals and needs as you introduce new products and revamp the old.

Intended Audience:
Designers & Product Managers seeking to launch redesigns, new features, or new products into existing markets.

About the speaker

This person is speaking at this event.
Christina Wodtke

Ideas are nothing, execution is everything.

Next session in Room 1

2:30pm Expert Reviews for Experts by Rolf Molich

1 attendee

  • Christina Wodtke

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When

Time 9:00am12:30pm LMT

Date Wed 4th June 2014

Where

Room 1, FIL Meeting Center

Short URL

lanyrd.com/scrxtr

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  • Information Architecture

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