20:20 Customer Experience Summit

A session at 20:20 Customer Experience Summit

Key reasons to attend:

Hear from leaders like John Lewis, Thomas Cook, Transport for London, Everything Everywhere, Atom Bank and more

Get a cross-industry view on the big themes: creating customer centricity, digital transformation, building customer relationships, and the future of customer experience

Tailor your day to make a personalised programme with streams covering measurements, customer journeys, data, channels, loyalty, new tech and more

Network and learn from peers in our 15 discussion zones and 9 roundtables hosted by industry experts

More than just a conference...

Breakfast and Champagne Roundtables for cosy chats with our industry speakers on their top topics

Breakout sessions and themed table discussions throughout the day for focused conversations with like-minded delegates Peer-to-peer meetings providing quick-fire introductions and networking during refreshments

Evening reception with drinks, nibbles and prize draws to relax and unwind with your peers

Meeting requests and content sharing via the 20:20 Customer Experience Network so you can completely tailor your experience and get exactly what you want out of the Summit.


Customer Experience Professionals Before April 24thGBP 795
Customer Experience Professionals Before May 6thGBP 895
Customer Experience Professionals After May 6thGBP 995
Before April 24thGBP 1495
Before May 6thGBP 1595
After May 6thGBP 1695

Speakers: Andrew Murphy - Retail Director - John Lewis, Mark Mullen - Chief Executive Officer - Atom Bank, Marco Ryan - Chief Digital Officer - Thomas Cook, Shashi Verma - Director of Customer Experience - Transport for London, Feilim Mackle - Sales and Service Director - O2, Ken Ardali - Director; International E-Commerce Business Development EMEA - Alibaba Group, Alex Chruszcz - Senior Director of Insight; Pricing and Data - ASDA, Jack Smith - Group Digital Director - New Look, Kenny Skelton - Digital; Insight and Brand Director - Spirit Pub Company, Ann Brown - HR Divisional Director - Nationwide Building Society, Mauro Oretti - Vice President; Marketing & Commercial - SkyTeam, Andy Edge - Commercial Director - Odeon & UCI Cinemas, Janet Lenz - Head of Customer Services - McDonald’s, Neil Lamb - Director of Partnerships & Advertising~ EMEA - Rovio Entertainment, Julia Sutton - Group Customer Data Strategy Director - HSBC, Celia Pronto - Marketing and E-Commerce Director - Ford Retail, Mike Walters - Product Director of Global Payment Acceptance - Barclaycard, Chris Annetts - Commercial Passenger Services Director - Heathrow Airport Ltd, Steve Whitty - Head of Customer Experience - Royal Bank of Scotland, James Backhouse - Marketing Director - Evan’s Cycles, Thomas Ableman - Commercial Director - Chiltern Railways, Sarah Fussey - Head of Marketing GB & Europe - Best Western Hotels, Gouy Hamilton Fisher - Director of Colleagues & Support - Timpson, Hannah Ngoma - Head of Customer Satisfaction - UKPN, Nilüfer Turhan - Customer Experience & Development Director - Turkish Economic Bank, Peggy Barthes-Streit - Head of mData - EE, Manuela Pifani - Head of Customer Strategy & Experience - Direct Line Group, James Leech - Service Lead; Argos Customer Services - Home Retail Group, Dominic Lavelle - Head of Products and Proposition - RWE npower, Matt Bell - Area Manager - citizenM Hotels, Sophie Birshan - Head of Analytics and Insight - John Lewis, Kerry Okikiade - Commercial Director - Firebox.com, Rav Seehra - Head of Digital - Heathrow Express, Jo Mayes - Head of Customer Data and Experience - Standard Life Group, Piet Mallekoote - Chief Executive Officer - Currence, Nicola Millard - Customer Experience Futurologist - BT, Dezelle Villanueva - Marketing and Communications Manager - Regent Street Association, Andreas Andreou - Commercial Director - Quidco, Dave Ellis - Head of Research and Insight - Heathrow Airport Ltd, Justin Stenner - Head of Technology - Heathrow Express, Konstantin Wolff - Founder and CMO - Payleven, Mostafa Gulam - Head of Technology - ATOC, Robin Christopherson - Head of Digital Inclusion - AbilityNet, Prof. Moira Clark - Director of the Henley Centre for Customer Management - Henley Business School: University of Reading, Philip Calvert - Founder - LifeTalk, Laura Chamberlain - Lecturer in Marketing - Aston Business School

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Date Tue 30th June 2015

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