How customer experience mapping will divide retail innovators and laggards

A session at Customer Experience 2015

Friday 8th May, 2015

3:30pm to 4:15pm (EST)

Innovation in retail. This year will be defining as the groundswell of customer focused thinking reaches implementation. This will create a significant divide between the innovators and the laggards. It’s make or break time. Using channel neutral thinking, this talk will outline how the basis for delivering connected experience, the foundation for innovation in retail, rests in effective customer mapping – before even considering service design.

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Robbie Robertson

Director at Mash Up CX bio from LinkedIn

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Time 3:30pm4:15pm EST

Date Fri 8th May 2015

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