Tuesday 7th July, 2015
9:00am to 5:00pm
Top reasons why this is the ONLY conference to attend in 2015.
Expert insight from the most renowned international telecoms operators: Vodafone, Orange, UPC, Deutsche Telekom, Etisalat and Mobily all sharing the tips you need to win over your customers and drive customer value
Drive your loyalty strategies forward with guaranteed networking with over 60 senior decision makers from across Europe and the Middle East - find out more, download the brochure
Get a truly Global perspective on how to increase customer spend by networking with attendees from the UK, Netherlands, Italy, Germany, Austria, Czech Republic, Saudi Arabia, Turkey, Egypt and more.
2 Interactive workshops focused on CVM business transformation and customer contact optimisation to master everything you need to make sure every internal stakeholder is bought in to your CVM project
Find solutions to your top retention bottlenecks: How can you increase customer value? How can you reduce churn? And how can you transform your CVM process and implement pre-and post-paid initiatives?
Our promise to you:
BRAINSTORM CVM, retention and churn mitigation strategies in intimate closed door discussions with your peers and work together to develop future solutions and strategies
HEAR proven strategies of what has worked from a line up of first class speakers that have overcome the exact challenges you face in generating maximum customer value in a saturated market
BUILD strong business relationships with the most senior thought leaders in the industry – our audience is hand-picked to ensure you spend your time with like-minded professionals
TAKE-AWAY advice, solutions and
creative ideas to build loyalty, increase retention and maximise the profitability of your relationships with your customers.
Register and Pay By 3rd April 2015 - EUR 1099,
Register and Pay By 1st May 2015 - EUR 1249,
Register and Pay By 5th June 2015 - EUR 1449,
Standard Price - EUR 1549
Speakers : Alexander Varchuk Retention and Loyalty Expert Astelit - Lite, Serdar Senay Enterprise Base Marketing Manager Vodafone, Chrstoph Schmid Senior Customer Value Manager Three Austria, Inci Ozata Campaign and Churn Manager Turkcell, Marc Bacon Former Head of Customer Experience Kabel Deutschland, Robert Sambierski Senior Manager Contract Retention & Renewal Strategy Orange, Anton Telegin Group Director - Marketing Vimpelcom, Carlos Soares Head of Analytics and Insights Liberty Global, Gianluca Chiesa CVM Manager Vodafone, Maarten Stamrood Director Segment and Online Marketing UPC, Adnan Idrees Director of Loyalty Etisalat, Nedaa Agemi Customer Intelligence and Data Mining Consultant Vodafone, Kevin Tubb Head of Base Value Management Vodafone, Beata Kovacs Head of CRM Deutsche Telekom, Alain Glickman Customer Management Expert Customer Management Expert, Hany Mokhtar Customer Experience Director Mobily.
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