Best Practices for When $#IT Hits the Fan

A session at HighEdWeb 2015 Technical Academy

Saturday 3rd October, 2015

3:00pm to 4:30pm (CST)

This workshop will cover:

  • Severity should be based on customer impact, and it should dictate urgency of response.
  • Measure what impacts your people: balance their needs with business goals.
  • Good Incident Command is about leading and communicating, not depth of knowledge. It should be practiced.
  • ChatOps is valuable (but not a panacea).

About the speaker

This person is speaking at this event.
Dave Cliffe

Chief Enforcer of On-call, PagerDuty

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Time 3:00pm4:30pm CST

Date Sat 3rd October 2015

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