Best Practices for When $#IT Hits the Fan
This workshop will cover:
- Severity should be based on customer impact, and it should dictate urgency of response.
- Measure what impacts your people: balance their needs with business goals.
- Good Incident Command is about leading and communicating, not depth of knowledge. It should be practiced.
- ChatOps is valuable (but not a panacea).
About the speaker
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