Thursday 8th October, 2015
3:50pm to 4:10pm
Sub title: How to get to know your users, so you can build the right thing.
We're in the early stages of transforming NHS Choices, Europe's largest digital health service. We are going to tell you how we're putting users at the heart of the new service, our ongoing delivery approach and some of the challenges we've faced along the way.
We'll be sharing practical Agile and Lean UX techniques you can take away and use to get to know your users better including:
Understanding user needs and outcomes
User journey mapping
As well as describing the reasoning behind each technique, we will give the real examples from the NHS Choices team, including some very valuable lessons learned.
Husband, Dad, Agilista, Swearing Aficionado, Sneaker Pimp, Stats Geek, Marathon Runner, Champagne Socialist, Divit Exile, Liverpool FC & Valtech. bio from Twitter
Kevin is a Delivery Director at Valtech with 20 years experience in the industry. Passionate about Agile in the Public Sector, Kevin manages and oversees the successful digital transformation of GDS exemplars for the Department of Work and Pensions, including the phenomenally successful Carer’s Allowance digital service. He is also highly regarded as an expert on the subject of Agile in the Public Sector. From day one, Kevin has helped in shaping Valtech’s approaches to integrating our proven software engineering and agile delivery capabilities with increasing user centricity, user informed development and creative practices.
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