Transforming NHS Choices with Agile and Lean UX

A session at Lean Agile Scotland 2015

  • Joe McGrath

Thursday 8th October, 2015

3:50pm to 4:10pm (GMT)

Sub title: How to get to know your users, so you can build the right thing.

We're in the early stages of transforming NHS Choices, Europe's largest digital health service. We are going to tell you how we're putting users at the heart of the new service, our ongoing delivery approach and some of the challenges we've faced along the way.

We'll be sharing practical Agile and Lean UX techniques you can take away and use to get to know your users better including:

Understanding user needs and outcomes
Assumption mapping
Testing hypotheses
Affinity mapping
Task-based personas
User journey mapping
User research
Low-fidelity prototyping
As well as describing the reasoning behind each technique, we will give the real examples from the NHS Choices team, including some very valuable lessons learned.

About the speakers

This person is speaking at this event.
Kevin Murray

Husband, Dad, Agilista, Swearing Aficionado, Sneaker Pimp, Stats Geek, Marathon Runner, Champagne Socialist, Divit Exile, Liverpool FC & Valtech. bio from Twitter

Kevin is a Delivery Director at Valtech with 20 years experience in the industry. Passionate about Agile in the Public Sector, Kevin manages and oversees the successful digital transformation of GDS exemplars for the Department of Work and Pensions, including the phenomenally successful Carer’s Allowance digital service. He is also highly regarded as an expert on the subject of Agile in the Public Sector. From day one, Kevin has helped in shaping Valtech’s approaches to integrating our proven software engineering and agile delivery capabilities with increasing user centricity, user informed development and creative practices.

This person is speaking at this event.
Joe McGrath

Next session in Pentland West

4:10pm Introducing Theory of Constraints (the parable of the laundry) by Stuart Leitch

3 attendees

  • Dominic Smith
  • Kevin Murray
  • James Murphy

2 trackers

  • Holger
  • Martin Burns

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Time 3:50pm4:10pm GMT

Date Thu 8th October 2015

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