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Laying the Groundwork for a User-Centered Library with Lean Personas

A session at LITA Forum

  • Erin Davis

Saturday 14th November, 2015

11:30am to 12:15pm (CST)

Personas are fictional snapshots representing real user groups, their needs and motivations, and the frustrations they experience. Along with other user-centered practices, personas can help libraries design better websites and services, and can clarify decision-making by creating a shared, evidence-based definition for users and their needs. This presentation will discuss our persona development process, which started with existing user data and continues as we refine and validate our personas as new data and insights emerge. We worked hard to cultivate staff expertise and buy-in, all of it leading to a unique tool and thought-provoking exercise to improve our user experience.

About the speakers

This person is speaking at this event.
Alex Sundt

Web Services Librarian at Merril-Cazier Library, Utah State University bio from LinkedIn

This person is speaking at this event.
Becky Thoms

Head of Digital Initiatives, Merrill-Cazier Library, Utah State University bio from LinkedIn

This person is speaking at this event.
Erin Davis

Next session in Lakeshore B

1:15pm Life after going live: Up-to-date or outdated? by Vincci Kwong

2 attendees

  • Alex Sundt
  • Becky Thoms

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When

Time 11:30am12:15pm CST

Date Sat 14th November 2015

Where

Lakeshore B, Hyatt Regency Minneapolis

Short URL

lanyrd.com/sdwkgq

Official event site

litaforum.org

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