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Service Design in Government 2015

The UK's event for Service Design for the Public Sector

19 20 March 2015

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37 speakers

  • Jess McMullin @jessmcmullin SD in Gov keynote. Citizen Experience Design advocate helping govt & public sector work better for people.
  • Alex MacLennan @admaclennan SD in Gov keynote. Strategic Design and Transformation with British Columbia. Digital strategy, service innovation, service design.
  • Andrea Siodmok @AndreaSiodmok SD in Gov keynote. Head of @PolicyLabUK and Deputy Director at the UK Cabinet Office. A civil servant and design entrepreneur in Gov.
  • Lily Dart @lily_dart Running a workshop on guerrilla usability testing. Head of Service Design at dxw.
  • Rose Rees Jones @rosebotanic Running a workshop on guerrilla usability testing. User Researcher at dxw.
  • Paul Shetler @paul_shetler Speaking about re-designing a digital justice system that truly serves the needs of the public.
  • Caroline Jarrett @cjforms Speaking about a community not a library: design patterns for government services
  • Louise Downe @LouiseDowne Speaking about redesigning government as an agile service platform
  • Liz Stevenson @hokulele Workshop on developing evidence-based and user-centred digital inclusion strategies
  • Itziar Pobes Gamarra Speaking about service design & change management: the experience in the Citizen Service Office of Sant Quirze del Vallès
  • Marc Garcia Fortuny @marculondio Speaking about service design & change management: the experience in the Citizen Service Office of Sant Quirze del Vallès
  • Ben Reason @breasy Speaking about engaging 2500 + London Underground staff in service re-design
  • Tom Sedge @tomsedge Speaking about Challenging the Orthodoxy: How Culture Change enables Citizen-centric Services
  • Jo Carter @Jo_Carter64 Speaking about using service design tools in policy making and building public service coalitions.
  • Esko Reinikainen @reinikainen Speaking about using service design tools in policy making and building public service coalitions.
  • Jean Mutton @myderbi Speaking about Service Design: what can it bring to the Higher Education sector? A case study in using service design to enhance the Student Experience.
  • Kathryn Woolf @kathrynwoolf Speaking about how do we design services that keep older people safe at home and prevent trips and falls?
  • Lesley Thomson @lelil Reflections on design in the Scottish Government.
  • Martyn Evans @martynrevans Speaking about how new digital services can effect real change in public health
  • Katy Arnold @katyarnie Speaking about the transformation of Home Office Digital delivery.
  • Gavin Bell @zzgavin
  • Tim Paul @timpaul
  • Martha Hampson Innovation Unit
  • Sarah Eaton Head of Policy and Research at Derbyshire County Council

Coverage of Service Design in Government 2015

21 sessions

Day 1 from 8am to 5:30pm Thursday 19th March 2015

Day 2 from 8:30am to 5pm Friday 20th March 2015

15Hatfields

England England / London

Chadwick Court, London, SE1 8DJ

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46 known attendees

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  • Kemal Bajramovic
  • Ione Ardaiz Osacar
  • ryan
  • Cassie Robinson.
  • Paul Thurston
  • Stu Bennett
  • Cara Hanman
  • Jess McMullin
  • Mark Dalgarno
  • Alex MacLennan
  • Jacqui Davidson
  • Andrea Siodmok
  • Lily Dart
  • Emilie Smith
  • Michele Ide-Smith
  • Rose Rees Jones
  • SD in Government
  • Paul Shetler
  • Caroline Jarrett
  • Lou Downe
  • Liz Stevenson
  • Itziar Pobes Gamarra
  • Marc Garcia Fortuny
  • Ben Reason
  • Tom Sedge
  • Jo Carter
  • Esko Reinikainen
  • Jean Mutton
  • Kathryn Woolf
  • Lesley Thomson
  • Martyn Evans

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4 videos

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12 slide decks

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6 write-ups

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1 liveblog

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1 handout

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6 sketch notes

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