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Developing (unsupported) support

A session at TCUK 2015 | Technical Communication UK

Wednesday 30th September, 2015

10:10am to 10:50am (GMT)

As the KAL RTM, a new concept cashless cash machine, moves from prototype to production – we need to create a complete support package for its technical teams. But can online training and documentation solutions cut it when our partners deploy in remote destinations including Australian outback service stations, Filipino diveshops, and local stores in developing countries? Technicians will have no reliable internet connection and at times not even a phone signal. Any support delivered has to stand up for itself.

Join Bridget Khursheed on a real life journey into extreme support documentation.

About the speaker

This person is speaking at this event.
Bridget Khursheed

Documentation Manager at KAL

Bridget Khursheed will be presenting on “Developing (unsupported) support”.
As the KAL RTM, a new concept cashless cash machine, moves from prototype to production – we need to create a complete support package for its technical teams. But can online training and documentation solutions cut it when our partners deploy in remote destinations including Australian outback service stations, Filipino diveshops, and local stores in developing countries? Technicians will have no reliable internet connection and at times not even a phone signal.

Any support delivered has to stand up for itself.

Join Bridget Khursheed on a real life journey into extreme support documentation.

Next session in Agamemnon

11:10am Business Case, Budget, and Beyond — kicking off a successful project by Rachel Johnston

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When

Time 10:10am10:50am GMT

Date Wed 30th September 2015

Short URL

lanyrd.com/sdqpxy

Official session page

shdlr.com/…k/14487

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