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Help in the User Interface - a case study in first user interaction and embedded Help formats

A session at TCUK 2015 | Technical Communication UK

Wednesday 30th September, 2015

1:30pm to 2:10pm (GMT)

Help in the User Interface – a case study in first user interaction and embedded Help formats

One of the problems with online Help is users have to stop what they’re doing and go to the online Help. In this session, we’ll look at two ways you can stop breaking the user’s flow – by providing “first user interaction Help” and “embedded Help”.

We’ll look at some of the different ways they are applied in software. We’ll also look at a project we worked on that involved implementing these forms of Help into a Web-based SaaS application.

About the speaker

This person is speaking at this event.
Ellis Pratt

Director at Cherryleaf

Ellis will present two talks at the TCUK 2015 conference at The Beardmore Hotel, Glasgow in September.

- Help in the User Interface – A case study in first user interaction and embedded Help formats

- Creating an academic course in technical communication

Next session in Arcoona 1

2:30pm Preparing Legacy Help Projects for Responsive Design by Neil Perlin

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When

Time 1:30pm2:10pm GMT

Date Wed 30th September 2015

Short URL

lanyrd.com/sdqpyh

Official session page

shdlr.com/…k/14494

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