Wednesday 30th September, 2015
1:30pm to 2:10pm
Taking technical writing to the next level at SAP: As the cloud company, user experience is essential for SAP in attracting and retaining customers. User assistance is a key element of this and addresses how we help people to deploy, administer, use, and develop software. Key features include help directly in the interface, more multimedia content, the co-creation of content, and a presence in communities and social media.
This evolution of the technical writer to the user assistance professional leads us to ask:
• How does this impact our tasks and responsibilities?
• What training will we need?
• With shorter release cycles and pushed upgrades, how will our internal processes change?
Dr. Anja Kellerman has a background in language training and linguistics, and has a PhD in sociolinguistics. She joined SAP in Germany in 1997 as a technical writer documenting financial business applications and later moved on to manage documentation projects and teams of technical writers and translators in various development areas of SAP. Today she is head of a central knowledge management team that drives the future user assistance strategy and innovations for SAP.
Windows Phone Development MVP
Kelly White will present - “Taking technical writing to the next level at SAP” - with Anja Kellerman at TCUK 2015.
2:30pm Keep It Lean: manage projects using Kanban TOCs by Mattias Sander
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