Thursday 1st October, 2015
3:30pm to 4:10pm
During the conference you'll have an opportunity to submit questions for our keynote speakers to answer during this closing panel.
Senior technical staff member and Information Experience Strategist/Architect/Designer at IBM, and former President of STC (Society for Technical Communication)
Andrea has more than 25 years of experience in technical communication, specializing in content information experience strategy, architecture, design, and usability.
She is a speaker and teacher on these topics, as well as technical communication industry trends, strategy, leadership, and professional development.
In her personal time, she teaches about and creates quilt and Zentangle(r) art.
A strategy director at Pancentric who use service design to drive digital transformation, and aim to help businesses provide services to improve people’s lives
Murray's background is in quality news journalism, and he made the move to digital in 1998.
Since then he has worked in both the UK and Australia for leading media brands like the BBC, Australian Associated Press, Special Broadcast Service and MSN.
Since leaving the newsroom Murray has delivered projects as a digital and content strategist for Renault, Nissan, Honda, HSBC, Barclaycard, Avis, Budget, Jumeriah, Etihad and Oracle among others.
His interest in service design grew out of the fact that many organizations organisations still don’t think hard enough about their customers and their context when designing communications.
Partner at Equal Experts
Chris is a Partner at Equal Experts, where she engages in user research and user-centred design to help clients transform their software delivery processes. Originally from an academic psychology background, Chris got interested in how people process visual information on screens, and subsequently ran off to join the software industry. Since then, she has worked with a variety of clients and organisations including Skype, the BBC, and GOV.UK. Chris tweets (some would say too much) at @finiteattention.
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