Wednesday 9th September, 2015
3:30pm to 4:30pm
Getting your client to trust your expertise and design decisions can sometimes be tricky. The trust starts with your first interactions with them and it's important throughout the relationship. Their buy-in on your designs depends on this trust as well as their backgrounds, situations that they're facing and personalities.
In this tutorial, I'll share practical techniques for working with clients, from empathy to communication. I'll also run a 30-minute group exercise about verbal communication ('leadership' vs 'facilitator' languages). This is a fun improv activity to get you to think about which of these languages to use when communicating with clients and your team.
Head of Design at software development company Oxford Computer Consultants. Co-organiser of UX Oxford.
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