10 things to build successful support desk for large number of clients

A session at Wildcard Unconference 2015

Saturday 16th May, 2015

4:00pm to 4:25pm (RMT)

We are a small Latvian company working with clients from all around the world, many of them want to have ongoing support after project delivery. When you have 5-10 or maybe up to 20 of them it is pretty easy to manage.

When you have more than 50, you start to have challenges in
- contractual agreements with clients, what, how
- correct invoicing based on actually delivered/logged work, support plan prepayments
- correct communication flow between client and developers
- quality control of support team code quality
- potential moving of support team out of the main legal entity - new business
- competition over support resources to be used for large projects
- managing profitability of support
- what is the right software to track support requests and to be on top of them?
- process guidelines

About the speaker

This person is speaking at this event.
Antons Sapriko

CEO and Founder at Scandiweb.com bio from LinkedIn

Next session in Room #2

4:25pm Keep Your UI Around by Max Kovalev

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Time 4:00pm4:25pm RMT

Date Sat 16th May 2015


Room #2, Islande Hotel Riga

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