DTO Head of Service Design Leisa Reichelt says that the biggest challenge for government services is not around technology. It’s about how to come together to design and write better content that meets user needs.
It sounds logical enough: GOV.AU’s mission is to present government information and services based around the way people look for and use information – rather than around the way government is structured. But, we’re betting it ain’t that simple! Leisa will share some of the thinking behind GOV.AU and her passion for making it happen.
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