It's not a technology problem

A session at Content Strategy Forum 2016 | CSForum16

DTO Head of Service Design Leisa Reichelt says that the biggest challenge for government services is not around technology. It’s about how to come together to design and write better content that meets user needs.

It sounds logical enough: GOV.AU’s mission is to present government information and services based around the way people look for and use information – rather than around the way government is structured. But, we’re betting it ain’t that simple! Leisa will share some of the thinking behind GOV.AU and her passion for making it happen.

About the speaker

This person is speaking at this event.
Leisa Reichelt

Head of User Research, Government Digital Service, UK

Sign in to add slides, notes or videos to this session

Tell your friends!


Date Wed 5th October 2016

Short URL


View the schedule


See something wrong?

Report an issue with this session