Customer Experience Transformation: Insurance is the only dedicated customer experience transformation event exclusively for the insurance sector. With 2 days of exclusive networking sessions, professional debates, highly interactive workshops, and compelling case studies and roundtables, it is the only event for you to discover how to drive customer experience in insurance to increase profitability and market share.
Join Europe's leading insurance companies to discover how to:
- Engage with your customers during 'moments of truth' to increase loyalty and reduce churn: Hear how RSA are retaining customers through a differentiated customer experience
- Embrace digital transformation in order to meet the growing demands of Generation Y: Learn how Insurethebox are using telematics to reduce customer claims
- Foster innovation across the customer journey to differentiate from your competitors in a commoditised market: Discover how AXA are innovating the claims and renewals process
- Leverage social media as a new channel to engage your customers and avoid customer frustration: Hear how BNP Paribas Cardif maximise customer interactions via social media
- Transform your customer interactions in the contact centre to create more satisfied customers: Learn how Post Office are empowering agents to offer a better customer experience
For more information and the full speaker list, download the programme at http://bit.ly/CXTInsurance-2016p...
In House Customer Experience Professionals (discounts available online): GBP 1299
Solution Providers and Consultants (discounts available online): GBP 2299
Speakers: RSA, AXA, Allianz, Generali, Unum, Post Office, Vitality Health, Insurethebox, BNP Paribas Cardif, Genworth, Solus, Covea Insurance, Prudential
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