Monday 13th June, 2016
9:30am to 5:30pm
„Jeff’s workshops are legendary – he can seriously accelerate your transformation!“
-Patrick Debois, founder of the DevOps movement
„Such a valuable session with Jeff Sussna today. We had Support, Dev, Infra, UX, Product, Training attend. Recommend!“
-Richard Seroter, VP of Product, CenturyLink
To succeed in the digital service economy, we don’t just need new methods; we also need new ways of thinking. By shifting our focus from making and delivering things to helping customers achieve their goals, we will transform our operating models from linear assembly lines to responsive feedback systems. Practices such as Agile, Lean UX, DevOps, and Design Thinking can help us deliver superior customer experiences quickly and efficiently, but only if we understand how to integrate them effectively.
This workshop will introduce a holistic approach to digital service quality that unifies design and operations into a continuous, customer-centered learning loop. The workshop will teach participants how to connect DevOps with user-centered methodologies such as Design Thinking to create service delivery organizations that achieve both customer satisfaction and operational effectiveness. It will present a unified model for designing and operating responsive systems and organizations. Participants will learn how to use this model to achieve quality from the level of microservices up to the level of entire companies and ecosystems.
Through talks, discussions, and guided exercises, participants will learn practical techniques that allow them to:
• design systems and (micro-) services that address the full range of internal and external customers’ needs
• maximize speed and responsiveness throughout the organization
• achieve resilience and quality in the face of complexity and uncertainty
• effectively adopt DevOps and other new methodologies across disciplines and teams
Jeff’s teaching has been enthusiastically received across the United States and Europe by public audiences as well as enterprise clients such as Cisco and CenturyLink. Participants across the product-design-development-operations spectrum have used the concepts and tools in this workshop to improve mutual understanding and collaboration.
IT Service Innovation consultant. Lean+Design Thinking. Service Design | Behavior-Driven Development | Continuous Delivery | DevOps | Cloud Computing bio from Twitter
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