Preconference: Unleashing Your Potential: Basic Training for Library Services Staff (Room 6)

A session at 2016 Maryland Library Association & Delaware Library Association Joint Annual Conference

  • Katie McDonough

Wednesday 4th May, 2016

9:00am to 12:00pm (EST)

Location: Room 6

This lively workshop takes attendees through some current trends and basic training on: Customer Service, Reference Service, and Serving Patrons through Technology. It is intended for library staff who are new to these services or anyone who would like a refresher! Participants will begin the workshop learning foundations of a service culture and how
to shape the service culture through an understanding of Service Principles. Then we’ll move into best practices for question-answering in various environments and cover the components of a reference conversation/interview, and review top resources for new library staff for commonly-asked questions. The workshop will combine these with ideas for serving patrons using technology with the use of ‘your
smartphone’ and the incorporation of the first two modules’ learning objectives into a hands-on activity.

About the speakers

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Sarena Fletcher

Administrative Librarian, Delaware Division of Libraries; coordinates and develops maker space programs, events, ideas!

This person is speaking at this event.
Katie McDonough

Professional Development Coordinator, Delaware Division of Libraries;

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Cathay Keough

Statewide Coordinator, Delaware Library Reference/Public Services, Delaware Division of Libraries

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Time 9:00am12:00pm EST

Date Wed 4th May 2016

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