Break Out Session 1: askUS Project – students/staff design and deliver a new student information hub

A session at SROC 2016

Tuesday 5th April, 2016

11:00am to 12:00pm (GMT)

Institution: University of Salford

In April 2015 the University of Salford successfully implemented askUS, a new student-facing ‘one stop shop,’ taking just 14 weeks from project launch to service inception. Bringing together teams from three disparate locations with very different ways of working, the askUS project co-located a range of services including Finance, Visas & Immigration, Registration, Counselling & Wellbeing, Student Records…and many more!

The success of the askUS project was co-creating with students, and working with operational colleagues to design how the service should work, what it should look like and how it should feel.

This session will explore our experiences of getting things done in just 14 weeks, including how we adapted existing building layouts and student systems, and how we changed our ways of working and dealt with any challenges.

Target Audience:
Session is transferrable for all areas of staff.

Project, SIS, Student Administration

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SROC 2016

England England, Loughborough

4th6th April 2016

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Time 11:00am12:00pm GMT

Date Tue 5th April 2016

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