Tuesday 5th April, 2016
11:00am to 12:00pm
Institution: University of Salford
In April 2015 the University of Salford successfully implemented askUS, a new student-facing ‘one stop shop,’ taking just 14 weeks from project launch to service inception. Bringing together teams from three disparate locations with very different ways of working, the askUS project co-located a range of services including Finance, Visas & Immigration, Registration, Counselling & Wellbeing, Student Records…and many more!
The success of the askUS project was co-creating with students, and working with operational colleagues to design how the service should work, what it should look like and how it should feel.
This session will explore our experiences of getting things done in just 14 weeks, including how we adapted existing building layouts and student systems, and how we changed our ways of working and dealt with any challenges.
Session is transferrable for all areas of staff.
Project, SIS, Student Administration
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