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tcworld conference 2016 schedule

Tuesday 8th November 2016

  • DITA Customization - Create Your Own Flavor

    Often, authors are confused by the great amount of elements and attributes that DITA offers. For example, do you know what a element is? In many cases, you want to select a subset that meets your requirements. Or, you might have interesting use cases that are not covered by the default setup. For these use cases, new document types, elements, or attributes are required. We will describe DITA customization based on such scenarios and explain the DITA architecture without drilling down into the technical details.

    At 8:45am to 9:30am, Tuesday 8th November

  • How to Work with Translators: Best Practices for Producing the Best Technical Translations

    Translation is a process, not just the final product. Smooth cooperation is the key to producing a translation that will please everyone. This presentation discusses the key elements of optimal cooperation and proposes some best practices for producing high-quality technical translations. By viewing this process from the translator’s perspective, the presenter hopes that project managers and others involved in the production of technical documentation will better understand exactly what translators need to do their job as well as they possibly can.

    At 8:45am to 9:30am, Tuesday 8th November

  • Managing Feature Flags in Documentation

    Software vendors often face the challenge to flexibly deliver variants of software within fast delivery cycles. There are also use cases that require them to provide different software “flavors” for different target groups. One means to address such challenges are feature flags which allow software providers to flexibly enable or disable parts of the software based on certain criteria. The challenge for user assistance teams is to find efficient ways to adapt the documentation to the available software variants flexibly and with manageable effort. We will show how feature flags can be managed in the documentation by designing a suitable info architecture and by using concepts like profiling in DITA.

    At 8:45am to 9:30am, Tuesday 8th November

  • Successfully Expanding International Language Service Capabilities for Global Demand

    A case study on Akorbi’s expansion into St. Vincent, Cape Verde which has allowed us to cost effectively add new capabilities to our suite of language services. These services include over the phone interpretation and translation in European Portuguese, Portuguese Creole and Brazilian Portuguese.

    At 8:45am to 9:30am, Tuesday 8th November

  • Visualization Primer - Using D3js to Create Stunning Graphics

    A picture says more than 1000 words. So what about interactive graphics? This workshop teaches you how to create stunning graphics in the browser using the open source D3js library. You will learn the core concepts and follow along with live demos on your own laptops, so that you also acquire practical skills that will make your visualizations stand out from the crowd.

    At 8:45am to 10:30am, Tuesday 8th November

  • From Custom XML to DITA

    SAP has been on a mission to transform and migrate all its product documentation into a single DITA CMS - coming mostly from custom and proprietary XML or Word, and some limited DITA sources. In this session we examine the drivers that led to the decision, and give an idea of the actual implementation and migration project(s). We also talk about some of the hurdles encountered along the way, and solutions found. And finally, we take a look back - have we met our goals?

    At 9:45am to 10:30am, Tuesday 8th November

  • Golden Triangle of Customer Feedback

    The three key inputs to understanding your customer success are: customer engagement, content value, and market reach. Come hear Laura Bellamy talk about how you can use your web analytics and customer feedback mechanisms to get a complete picture of the importance of your content. Laura will share real-world examples from VMware to show how the KPIs can help prioritize decision making and lead to impactful results.

    At 9:45am to 10:30am, Tuesday 8th November

  • Managing Distributed Teams

    Do your team members or employees work from home? Learn about what you need to do and which pitfalls to avoid in order to not only make your distributed team work but also to make it more productive. From organizational communications techniques to state-of-the-art software tools to up to a peek into management 3.0 practices, you will get a hands-on overview about how to make your distributed team great.

    At 9:45am to 10:30am, Tuesday 8th November

  • DITA Interoperability

    The DITA standard promises that you can exchange information among a variety of tools. In this session, several vendors will demonstrate interoperability. Starting from a single set of DITA files, they will show a typical publication workflow, including authoring, editing, reviewing, publishing, and potentially localization. The DITA content will move through several tools without any special processing or conversion.

    At 11:15am to 1:00pm, Tuesday 8th November

  • English for Non-Native Writers: Working with Rule-Based Writing Guidelines

    The tekom published guidelines for “Rule-Based Writing – English for Non-Native Writers”. What are the advantages to working with rule-based writing? How can you select rules that are relevant for your technical documentation and that help improve your texts in English when English is not your mother tongue? How can you implement rule-based writing in your own company effectively? In this workshop, two of the tekom guidelines’ authors will give a short introduction to the guidelines. Then you will have the chance to set up an example set of rules and to practice working with these rules.

    At 11:15am to 1:00pm, Tuesday 8th November

  • Management Basics: Projects, People, and Professional Growth

    Most TCs spend the first 5 years learning product technology, mastering tools, and improving their writing and editing. But what about managing time and projects, or working with other people?
    This workshop helps participants learn these important soft skills.
    For project management, participants will learn how to:
    • gather information to more accurately estimate a project
    • set clear expectations for deliverables
    • plan a project based on resources
    • track a project
    For personnel management, participants will learn how to:
    • set expectations
    • manage without hovering
    • build a positive work environment for a team
    • resolve conflict
    • find and develop the right people

    At 11:15am to 1:00pm, Tuesday 8th November

  • Now Means Now - Latest Agile Techniques for Continuous Delivery of Global Content and Products

    Today, consumers' expectations shift faster than ever before. For global corporations, it means faster product releases, but also enhanced flexibility and responsiveness. In addition, consumers have come to expect relevant content at their fingertips in an instant. Technologies to deliver content are getting better with mobile and cloud platforms supporting the drive for content in realtime. However, technology is not enough and for organizations to meet the "Now means Now!" content trend, it is imperative to have lean continuous delivery models and to align all functions in the delivery chain, including content authoring and localization.

    At 11:15am to 12:00pm, Tuesday 8th November

  • Collaboration Tools for Technical Communicators

    There are a number of collaboration tools for software development & documentation that can be used separately or in tandem. They include GitHub, Slack, and Mural. GitHub is a web-based repository for software projects that includes source control, issue tracking, notifications, documentation, & social features. Slack allows individual & group messaging that is searchable. Mural lets team members from around the world collaborate on a virtual whiteboard. In this session, we will learn how to use these tools & how technical communicators can use them to collaborate effectively with their teams.

    At 1:45pm to 2:30pm, Tuesday 8th November

  • Jang's F.M. Circus - Jump through Hoops

    FrameMaker has a lot of options, but sometimes it lacks the one you really need. This workshop is for all those FrameMaker users (both structured and unstructured) who are getting stuck on something and did not find a solution. Jang knows the product inside out and has solved customers' problems with FrameMaker for a living over the past 20 years. Bring your problems, laptops and FM files and find out how easy solutions can be once you see them.

    At 1:45pm to 3:30pm, Tuesday 8th November

  • Responsive Web Content

    In this workshop, I will present CSS and JQuery-based approaches for providing responsive content. Responsive content (as opposed to responsive design) focuses on content that adapts for desktops, tablets, and phones. I will demonstrate how to show/hide, redesign, and reword/replace text, images, lists, tables, and other types of content based on the device. I will also share working examples that attendees can apply to their own projects, and we will explore options for extending this method for complex situations and multiple languages.

    At 1:45pm to 3:30pm, Tuesday 8th November

  • Where Do Tech Comms Managers Come From?

    Where do technical communications managers come from? The stork doesn't deliver them. Simply asking a top performing writer to take the job doesn't usually work out very well, either.

    So let's break it down. What does the job actually entail? What skills, talents, and interests do you need? How do you acquire these? How do you know when you're doing the job well? What does leadership actually mean in concrete terms?

    At 1:45pm to 2:30pm, Tuesday 8th November

  • DITA: The Road to Delivering Digital Content at Siemens Rail

    Siemens Rail operates state of the art trains in a custom-built depot. To operate and maintain these trains requires a large amount of technical content, including maintenance and operating manuals. This content needs to support a wide array of users, including drivers, maintenance technicians and engineers, who access it on a variety of devices. This talk shows how Siemens identified waste in their existing processes and created an innovative publication system from scratch using the DITA open standard, including a web-based maintenance portal/knowledge base that includes interactive 3D models, and iPad apps for drivers' manuals and decision-tree based reporting. The audience can expect to see how Siemens was able to take advantage of the choices in multiple DITA technologies from several different suppliers to build their desired solution.

    At 2:45pm to 3:30pm, Tuesday 8th November

  • Documenting Microservices

    Microservices architecture opens up a new set of challenges. Not only developers need to forget about their previous experience and change mindset in many areas. Management also has to restructure their teams and processes. Documentation is extremely important here. You can, and you should change your approach to documentation entirely. It involves changing mindset, tooling and organization. I’ll explain why you should change, how, and give you a ready solution with explanation how to connect the dots.

    At 2:45pm to 3:30pm, Tuesday 8th November

  • Intelligent Publishing with XML and InDesign

    We can't afford to handcraft content for different customers or outputs. As much as possible, we need to write (or otherwise create) content once and use it in many places. Many organizations use InDesign in the final stage of their production process but many technical communication departments use XML/DITA as their ‘content storage format’. Join Charles to learn why you might want to connect the two technologies (programmatic information/content sharing between departments, anyone?) and see how you can accomplish it.

    At 2:45pm to 3:30pm, Tuesday 8th November

  • Your Technical Content is Inbound Marketing Gold

    Inbound marketing connects your organization with potential customers through the process of creating SEO-focused content that is of maximum relevance and value to them. It's a crucial tool for cutting through the noise of today's marketing-saturated world, but the role of tech writers and the benefit of their content is one aspect that's often overlooked. This talk examines ways to increase the marketing power of the docs you already have, and to bridge the gap between tech and marketing content creation. Get your marketing and doc teams collaborating and the results can pull in potential customers, earn their trust, and drive business growth.

    At 2:45pm to 3:30pm, Tuesday 8th November

  • After the AlphaGo Shock, What Happened to Artificial Intelligence in Korea?

    In March of 2016, most Koreans were shocked by the fact that AlphaGo of Google DeepMind defeated Lee Sedol in their 5 matches of Paduk, which was quite different from the forecast. Due to the AlphaGo shock, Artificial Intelligence is one of the most interesting issues in Korea. Korea government and leading companies announced their plans to develop AI technologies and services. Movements in Korea on AI will be introduced with a brief introduction on AI and intelligent information.

    At 4:15pm to 5:00pm, Tuesday 8th November

  • Developing Training Websites in Multiple Languages with (Mostly) Open-Source Tools

    This case study shows how Scriptorium Publishing created the free DITA learning website LearningDITA.com by combining the DITA learning and training specialization, GitHub, XSLT, video, and WordPress—and how parson AG adapted those technologies to develop the German companion site, LearningDITA.de. Learn about the challenges of meshing the many technologies, localizing the content, and working with teams on different continents.

    At 4:15pm to 5:00pm, Tuesday 8th November

  • Documenting REST API

    We live in times when almost anything you need is available in the cloud. Services in cloud must somehow communicate. In most cases it is a communication over REST API. ProgrammableWeb had 9000 APIs registered in 2013, this year they already have over 15,250. If you plan to become an API Technical Writer, you will most likely end up documenting REST APIs. I will explain to you what parts of documentation you should write, and what parts generate and what tools to use. I’ll also explain how you can play with the API, and what are so called REST Clients. At the end, if we have more time all participants will set up their own API documentation portal.

    At 4:15pm to 6:00pm, Tuesday 8th November

  • Regular Expressions for Technical Writers

    Regular expressions (regexes) may be the most powerful but least used tool available to authors. Most authoring tools provide a Regex option in the search dialog, but when did you use it last? A regex is a special syntax that matches on a series of characters. Regexes can be complex but a simple regex can do amazing things. What's nice is that you can learn this language slowly on an as-needed basis, and it's not tool-specific. This presentation shows real regexes that you can use in your daily work to potentially save considerable time from tedious search and replace operations.

    At 4:15pm to 6:00pm, Tuesday 8th November

  • Technical English Ab Initio

    by Shumin Chen

    Consistent terminology is an important trademark of most well-written and user-friendly documentation. By removing uncommon technical terms, redundant synonyms and technical jargon, document readability will greatly improve.

    Technical English ab initio (TEA) gets you started on compiling your own list of company-specific terms from first principles. TEA equips you with the most essential technical English words, and lets you write just about everything that you need for your product documentation in a clear, accurate and consistent manner.

    In addition to common technical English terms, you will gain proficiency in cleverly selecting technical words that are specific to your industry, products, and services.

    At 4:15pm to 6:00pm, Tuesday 8th November

  • After the AlphaGo Shock, What Happened to Artificial Intelligence in Korea?

    In March of 2016, most Koreans were shocked by the fact that AlphaGo of Google DeepMind defeated Lee Sedol in their 5 matches of Paduk, which was quite different from the forecast. Due to the AlphaGo shock, Artificial Intelligence is one of the most interesting issues in Korea. Korea government and leading companies announced their plans to develop AI technologies and services. Movements in Korea on AI will be introduced with a brief introduction on AI and intelligent information.

    At 5:15pm to 6:00pm, Tuesday 8th November

  • Digitalization Drives the Change from Product Information to Product Communication

    Inspirational lecture: Digital development is creating more well-informed customers who place increasing demands on the customer experience. The information is also increasingly an integral part of the product. One can say that it is no longer about product information but about product communication. We offer the participants inspiration, an insight into digital development and reflections on why you should have the end user in focus.

    At 5:15pm to 6:00pm, Tuesday 8th November

  • DITA: A Big Decision: Custom XML versus XML Standards- -or No XML at All?

    Custom XML or an XML standard? At the very beginning of an XML project, you face this decision with enormous consequences. The approach you choose determines what software tools are best suited for your implementation, your support community, and much more. What factors should you weigh in deciding on an XML content model? In this panel, experienced consultants discuss the advantages and disadvantages of each approach

    At 5:15pm to 6:00pm, Tuesday 8th November

  • Japanese Language Translation - Localization - Transcreation That Satisfy Japanese Users

    To satisfy Japanese customers, we need to translate all contents into Japanese. Is this perhaps how you feel? The answer is, this is not always the case. If you are thinking everything has to be in English or extra attention is needed for the quality especially in the Japanese language, we would like you to discover a fresher look at this through this presentation. It is true that most contents must be translated but some contents are better received in English or other respective languages. In the Japanese market it is important to have the contents in Japanese, however, this does not mean that every single letter has to be translated into Japanese. Diversity is required and so for certain usage some words remain in English and even if expressions may not be exact in some cases, speed is preferred. With the 2020 Olympics coming to Tokyo, the Japanese government and Japanese global companies are focusing attention not only on Japanese but also on other Asian languages such as Chinese and Korean. How can we satisfy the needs of the users living in Japan? You will get useful information for attracting Japanese users from this presentation.

    At 5:15pm to 6:00pm, Tuesday 8th November

Wednesday 9th November 2016

  • Best Practices for Accessible PDF Documents

    Despite having been proclaimed “passé” many times, Portable Document Format (PDF) files are still widely used for different types of automatically or manually generated documents in corporate, public and educational sectors. PDF docs may have some arguably important pitfalls, but bigger the organization you work with, chances are you need to produce some content in PDF format. This hands-on session will help you establish a workflow for creating accessible PDF content, and manually and automatically check its conformance to standards.

    At 8:45am to 10:30am, Wednesday 9th November

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