Tuesday 8th November, 2016
9:45am to 10:30am
The three key inputs to understanding your customer success are: customer engagement, content value, and market reach. Come hear Laura Bellamy talk about how you can use your web analytics and customer feedback mechanisms to get a complete picture of the importance of your content. Laura will share real-world examples from VMware to show how the KPIs can help prioritize decision making and lead to impactful results.
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