Thursday 10th November, 2016
2:30pm to 3:15pm
Having a feedback channel in documentation is great. You set it up. Feedback starts flowing. Then comes the fun of having real comments and some surprises as users give feedback you have not anticipated. There is also the responsibility of handling the feedback and responding to your customers. This session is about the story of the SAP HANA Cloud Platform documentation team using its own feedback service and learning valuable lessons on the way. The session discusses integration challenges and implementation details as well as processing and responding to the feedback.
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