Thursday 10th November, 2016
8:45am to 9:30am
In this presentation Stefan Gentz will talk about the change from Technical Documentation to Technical Communication and what this means for technical writers. Today customers interact with technical content in completely new ways and customer expectations have changed dramatically. The quality and delivery of technical communication has a strong impact on the brand experience and can have both positive and negative effects. We need to rethink how and where we deliver technical content to customers and how this affects business.
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