Thursday 10th November, 2016
8:45am to 10:30am
We all know that procedures are the most important way that users reach goals while working with our products. For the past 20 years, technical authors have moved away from feature-based documentation and provided more task-based content for our users.
But does this kind of task-based content need to adapt? Have the changes in deliverables, mobile devices, and even user expectations made our traditional “How to…” topics seem dated or clumsy?
In this workshop, participants will:
• Review traditional elements of procedures.
• Look at new models of procedures.
• Learn to evaluate their own procedures for potential modernization.
Participants will learn:
• exception cases
• …and more
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