CASE STUDY: HYDRO ONE

A session at 2nd Annual Summit on the Future of Canada's Utilities

  • Rob Quail

Thursday 5th May, 2016

3:15pm to 3:45pm (EST)

MANAGE COLLECTION CHALLENGES CAREFULLY TO REDUCE OUTSTANDING PAYMENTS WITHOUT NEGATIVE BACKLASH

After challenges with their billing systems, Hydro One paused the collection of outstanding debt until the situation had normalized. They were then challenged with collecting the balance. Gather lessons learned from Hydro One’s experience and leverage them in your customer service strategies.

*Returning to average levels of amounts owing
*Avoiding media attention
*Maintaining customer relationships despite the circumstances

Balance your customer satisfaction with repayment requirements.

About the speaker

This person is speaking at this event.
Rob Quail

Vice President Customer Service, Hydro One

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When

Time 3:15pm3:45pm EST

Date Thu 5th May 2016

Short URL

lanyrd.com/sdxtmh

Official event site

www.futureofutilities.ca

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