The event covers all aspects of a modern customer experience, including the ultimate in personalisation, the increasing role of robotics and AI, creating a CX innovation culture and measuring both the customer journey and CX ROI.
This conference is your key chance to learn from and network with those leading the way and breaking new ground in customer experience. Over two days, delegates will delve into case studies from brands such as M&S, Tesco Mobile, LV=, Channel 4, Barclays, Finnair and more, gaining a deep understanding of how to optimise their customer strategy in the light of the latest developments in customer behaviour, technology and data protection.
Highlights for 2017
.40+ speakers from leading brands and innovative start-ups
.Roundtables dedicated to peer-to-peer discussion and moderated by leading experts
.Workshops that help you solve your most significant CX challenges
.Game-changer sessions that explore the future potential of blockchain, IoT, artificial intelligence and more
.Tech showcases that turn the spotlight advances such as Virtual Reality and 3D printing
.7+ hours of networking including a drinks reception at the end of Day One
"I found this conference to be one of the most thought provoking I have attended. The venue was great and the whole event well orchestrated."
-Group Customer Data Manager, HSBC Group
"This is without question the best customer experience event. Well worth taking two days out of the office to hear from experts across sectors. I have come away with lots of useful, practical ideas that I can build directly into our strategy."
-Head of Marketing, Best Western Hotels
Customer Experience Professionals (until 05/05/17): GBP 695.00
Customer Experience Professionals (until 16/06/17): GBP 795.00
Customer Experience Professionals : GBP 895.00
Standard rate (until 05/05/17): GBP 1195.00
Standard rate (until 16/06/17): GBP 1395.00
Standard rate: GBP 1595.00
Speakers: Simon Groves Chief Marketing Officer Tesco Mobile, Juha Jarvinen Chief Commercial Officer Finnair, Stewart Bromley Chief Operating Officer Atom Bank, Jo Moran Head of Customer Services Marks & Spencer, Steve Knight Business Transformation and Governance Director LV=, Ruth Handcock Chief Customer Officer Tandem Bank, Katy Taylor Group Director of Marketing and Customer Experience Go Ahead Group, Clive Grinyer Premier Design Director Barclays, Dan Robinson Director Transformation More Th>n, Tim Hulbert Managing Director Group Head of Insight & Research Barclays, Carolina Vicente Director of Digital Marketing Google, James Leech Head of Digital Technology and Innovation Argos, Sarah Rose Director of Consumer Insight Channel 4, Cameron Craig Group Head of Data Privacy HSBC, Chris Annetts Retail and Service Proposition Director Heathrow Airport, Jane Howard Managing Director - Branch and Private Banking Royal Bank of Scotland, Alexandra Birtles Head of Loyalty Strategy TalkTalk, Sophie Birshan Head of Analytics and Insight John Lewis Partnership, Martine van der Lee Manager Social Media Development KLM, Katie Dulake Head of Brand & Marketing TSB Bank, Tim Yorke Chief Operating Officer ERS, Patricia John Customer Service Director (UK Bus) Arriva, Peggy Barthes-Streit Head of mData EE, Dimitros Velmachos Global Chief Actuary and Director of Data and Analytics BUPA, Annarita Roscino Head of Predictive Analytics Zurich Insurance Group, David Collins Co-Founder & Chief Operating Officer Great National Hotels & Resorts, Matthew Glover Head of Transformation Unity Trust Bank, Crispin Humm Head of Customer Journey Rail Delivery Group, Jacqueline Rosie Head of Customer Contact Business Stream, Nicola Millard Customer Experience Futurologist BT, Paul Lodwidge Senior Insight Manager – Customer Experience British Gas, Daniel Knight Chief Product Officer Neos, Thomas Ableman Founder and Chief Executive Officer Sn-ap, Chris Combemale Chief Executive Officer Direct Marketing Association, Timo Kunz Senior Data Scientist Catawiki, Matthew Griffin Founder 311 Institute, Stjohn Deakins Founder & CEO CitizenMe, Andrew Bryan Director Henley Centre for Customer Management
4th–5th July 2017