Friday 24th February, 2017
10:30am to 11:45am
Are you an experienced developer that is now in charge of other business tasks maybe as part of a small business or startup? Customer service can be tricky and leave a lasting impression. Come learn from first-hand experience what to expect, how to answer the question that is meant- not the one that is asked, and how to effectively communicate with your customer and achieve a better outcome for all.
Training Manager, Customer Care Specialist, Conference Co-Chair for php[architect], Conference Speaker
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