Friday 7th April, 2017
11:00am to 12:00pm
As the definition of digital is rapidly changing to encompass a network of activity and connectivity, many businesses are looking for new ways to integrate into the activities of everyday life. Many solutions are designed from behind the screen, out of context of the communities the technology is meant to serve and without input from target users.
Through the lens of field work with financial representatives regarding a customer relationship management system, our hope is to demonstrate how radial concepts surrounding the prototype of ethnography shape the ways in which teams work with users, and how ethnographic work defines the role of user advocate.
UX Analyst, COUNTRY Financial
Lead User Experience Analyst, COUNTRY Financial
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