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holistic customer experience; REI; customer journeys; service design; UW Lecturer
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Design for Cross-Channel Experiences
Designing cross-channel experiences
The Holistic Customer: Beyond the Websit...
United States / San Francisco
21st–24th August 2012
See samantha starmer's full speaking history
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4 items in total
12 events spoken at
2 events involved with
15 events attended
2012 · 2011 · 2010