holistic customer experience; REI; customer journeys; service design; UW Lecturer
bio from Twitter
Design for Cross Channel Delight
Design for Cross-Channel Experiences
Designing cross-channel experiences
The Holistic Customer: Beyond the Websit...
United States United States, Chicago
22nd June 2013
See samantha starmer's full speaking history
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5 items in total
15 events spoken at
2 events involved with
18 events attended
2013 · 2012 · 2011 · 2010